Ice Lake and Tiger Lake chipsets have native Thunderbolt support and do not use this driver.This is for computers that support Thunderbolt technology.Intel Thunderbolt Controller Firmware Update Utility Realtek USB GBE Ethernet Controller Driverĭell Dock WD19 Series Firmware Update Utility Not used by WD19S, WD19TBS, WD19DCS, or WD22TB4 Test the Docking Station to see if the issues are resolved.The dock must be connected to the computer during the update process to detect and install the dock firmware.(The USB Audio jack driver only applies to docks with 3.5 mm jacks.) These computer BIOS (the computer reboots when running the BIOS update), drivers, and the drivers for the dock can be downloaded from the Dell Support website.

Drivers can also be manually downloaded and installed ( Table 1). Run SupportAssist (all models), or Dell Command Update (Precision, XPS, and Latitude) or Dell Update (Vostro, Inspiron, and G-Series) to update the computer BIOS and D rivers for both the computer and dock.Run Windows Update to ensure that the operating system is up to date.(See instructions for the reset procedure above) Power cycle the dock once the firmware has been updated.The dock must be connected to the system during the update.Manually download and update the dock firmware from the Dell Support website.Windows Operating System and Dell driver updates Connect the USB-C or Thunderbolt cable to the computer.The docking station LED on the power button blinks three (3) times.Connect the AC power to the docking station.Drain any remaining power to the docking station by holding the power button for 30 seconds.Unplug the AC power from the WD19 series dock.Disconnect the USB-C or Thunderbolt cable from the computer.Go to Settings> Update Filter > What to display, and select “All updates for system model” (Figure 1 )įigure 1: Docking Station Reset Procedure Dell Command Update requires a default setting to be changed to include dock updates. NOTE: Your computer must be docked for docking station driver updates.

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